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Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice and at our discretion.

WHEYTRITION.COM is owned and part of WHEYTRITION FZE. 

Contract between us and the customer
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation email"). The contract between us is formed at the point we send the Order Confirmation email in respect of those items mentioned in the email. If your order contained a number of items and the Order Confirmation email mentions on some of them, those items which have yet to be despatched to you do not form part of that contract.

WHEYTRITION FZE business working days are Saturday to Thursday, excluding holidays

Disclaimers
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of WHEYTRITION FZE is that all information on the website should be as accurate and up to date as possible. However, WHEYTRITION FZE cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. All delivery times are estimates only and some products may take longer due to circumstances beyond our control. Our Customer Care team will contact you with expected delivery days and time upon receipt of your order. Please note some products may take longer due to shortages from the manufacturers. Our team will advise you of this upon receipt of order.

Your Profile
You will need to register with us to purchase items using our website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please inform us immediately by email  if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the 'My Account' area of the website.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

Product Availability
At WHEYTRITION FZE we carry stock holdings of products to ensure speedy delivery of your ordered items. However, under certain circumstances if a product is unavailable, the customer will be informed about the same.

Prices
Products are invoiced in UAE Dirham (AED). Delivery is charged extra. Please refer to Delivery Information on this site for details. Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased at any other store or by any other means. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

Changes in Price and Availability
WHEYTRITION FZE may change the price of any item on the site from time to time as it sees fit. Prices are subject to change without notice. WHEYTRITION FZE will not issue refunds in the event that a price decrease occurs after a customer has made a purchase. WHEYTRITION FZE does not guarantee that any item will be in-stock or that any item will continue to be carried. Selection of inventory will change as WHEYTRITION FZE sees fit and is subject to change without notice.

What do I need to know when receiving my order?
Carefully read the information below regarding the proper handling of your new order. Following these guidelines will make your experience with our Customer Care easier and more pleasant and will help expedite any transactions.

Upon receipt of your new merchandise, please inspect it carefully as to its contents and condition.
All claims for damaged or missing items MUST be reported in writing to WHEYTRITION FZE within twelve (12) hours of receipt of merchandise.
In the event your package arrives damaged, it is the responsibility of the customer to contact WHEYTRITION FZE and inform us about it. WHEYTRITION FZE will then investigate the matter and authorise either a full refund or replace the products if the claim or complaint deems fit.
All packaging MUST be retained until the problem has been resolved. Please DO NOT damage the manufacturer's packaging.

Payment
You may pay for the items which you order Online by Cash On Delivery (COD). Please do not send us payment information using Email. For details of the security measures we employ, please read our Privacy Policy. We cannot be held liable for any losses caused as a result of unauthorised access to the personal and transactional information you provide to us when placing an order. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. WHEYTRITION FZE or its associated partners and employers cannot be held responsible in such a scenario or circumstance.

Delivery Information
We offer Free delivery inside UAE for any orders over 200 AED. Any orders less than 200 AED will be charged a flat rate of 25.00 AED (non refundable).We deliver our products by using local (UAE) Courier Company’s which will deliver your order right to your doorstep.   Usually it takes 0-2 working days for your item to reach you. If you ordered multiple items but different times/days to the same address, they may come separately as we cannot guarantee delivery of all the items on the same day. We always make sure to despatch your items on time. If there is any delay in dispatching your item, we will notify you about as soon as we can. However you can contact us anytime if the items are not delivered within the time period we specify in the Order Confirmation Email. Just send an email to info@wheytrition.com quoting the order number contained in your Order Confirmation Email. Once the items have been delivered to the delivery address you specified when placing your order from that point onwards, responsibility for loss, breakage and damage passes on to the customer.Please note that ownership of items purchased does not pass to the customer until we don't receive a full payment for it. The Courier Company will call you before delivering the item(s) to you to arrange your delivery.

Product Information
After clicking "Submit Order"you agree and accept the following terms & conditions:

  • You will provide valid and true details to WHEYTRITION FZE, who will contact you on your mobile phone/email address to confirm the order and delivery details.
  • Please make necessary arrangements for payments (if it is Cash on Delivery or Credit / Debit Card Order) and authorize an individual to accept the goods in your absence.
  • WHEYTRITION FZE will NOT visit your location more than TWO (2) times per order; all further attempts will be charged extra.
  • If the order is cancelled within 24 hrs of placing the order, no cancellation charges will apply (Order has to be cancelled by email - info@wheytrition.com)
  • All refunds will be made within 14 days.
  •  Cancellation and other charges may apply and will be deducted.
  • Prior to breaking the factory seal, please ensure that the product(s) match YOUR ORDER.
  • Products opened cannot be accepted for EXCHANGE or REPLACEMENT.
  • In case the goods are DAMAGED or INCOMPLETE or INCORRECT - please inform WHEYTRITION FZE (by email) within 12 hrs of delivery.

Privacy
Any information submitted on the website is subject to our Privacy Policy, the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices.

Copyright
All content included on WHEYTRITION.COM, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of WHEYTRITION FZE or its suppliers and is protected by UAE and international copyright laws. The compilation of all content on this site is the exclusive property of WHEYTRITION FZE and protected by UAE and international copyright laws. They should not be reproduced or used without express written permission from WHEYTRITION FZE.

Trademarks
WHEYTRITION FZE owns and operates WHEYTRITION.COM All WHEYTRITION.COM graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of WHEYTRITION.COM. WHEYTRITION.COM trademarks and trade dress may not be used in connection with any product or service that is not WHEYTRITION.COM, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits WHEYTRITION.COM or WHEYTRITION FZE. All other trademarks not owned by WHEYTRITION.COM that appear on the WHEYTRITION.COM website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WHEYTRITION.COM. Any images of persons or personalities contained on the WHEYTRITION.COM website shall not be an indication of endorsement of any particular product or our service unless otherwise specifically indicated here.

Limitations on Use
Unless otherwise specified, the content on the WHEYTRITION.COM website is for your personal and non-commercial use and we grant you a limited license to view the WHEYTRITION.COMs website for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the WHEYTRITION.COMS website without our express written consent. Any unauthorized use of the WHEYTRITION.COMs website or its contents will terminate the limited license granted by us to you.

Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

Contact Email
Email: info@wheytrition.com